For the majority of Maptitude for Redistricting users, installing the software is straightforward and should be done automatically after download. However, there are occasionally problems and this article goes over identifying those problems and ways to solve them. The common issues break out into three main categories:
- Downloaded files have been corrupted by antivirus software
- IT privileges do not allow the install of the software
- You are trying to install on a Mac
The below sections talk about how to identify these issues and what to do about them. Corrupted Installation Files Maptitude for Redistricting is installed by downloading the files to a separate download folder and running the installation from there. Sometimes, an overactive antivirus can flag these files and delete or change some of them. This can result in the failure of the installation.
Antivirus issues are discussed in their own article: Antivirus and Firewall Issues
Insufficient User Privileges
A lot of organizations limit the changes a user can make to their own computer as a security provision. They do this by only allowing certain privileges to certain users and a common setup is to limit installation privileges to an administrator account. If you try to install the software but your user account was not set up to allow this you will receive an error message indicating that you do not have the correct privileges, such as the below:![](https://www.caliper.com/learning/wp-content/uploads/2018/10/admin-priviliges.png)
![](https://www.caliper.com/learning/wp-content/uploads/2019/05/no-data.png)
Installing on a 32-bit machine
The 32-bit version of the Maptitude for Redistricting software has been removed from Maptitude for Redistricting 2020 and later. If you attempt the installation on a machine running 32-bit Windows, you will see an error message that you need to be running 64-bit Windows.
We recommend running Maptitude for Redistricting in a 64-bit environment. However, if you require 32-bit Maptitude for Redistricting, please see the following article.