When using Maptitude Online to map your data, visualize demographic information, or share interactive online maps, you may run into some questions or issues as you work.
This article will explain some common questions that users have and how to troubleshoot any issues you run into.
If you don’t have a license of the online mapping software, you can request a free trial of Maptitude Online.
Table of Contents
Why don’t I have the option to upload my maps?
Why didn’t I get the login email?
Why am I getting a ‘You do not have access to this account’ message?
Why am I getting a ‘The account administrator’s Maptitude Online subscription expired’ message?
Why don’t I have the option to upload my maps?
Uploading to Maptitude Online from desktop Maptitude only works with the current version of Maptitude, which is now Maptitude 2024. You can upgrade to the latest version of the desktop mapping software by going to the upgrade page in our online store.
If you do not have Maptitude 2024, you can request a trial of the mapping software.
To upload your maps to Maptitude Online, in desktop Maptitude choose File>Share>Upload to Maptitude Online. When prompted, enter your website. This is listed both in your confirmation email and below.
Alternatively, you can create maps directly from Maptitude Online without the use of desktop Maptitude. For details on how to do this, please see the Maptitude tutorial article on uploading your data to Maptitude Online.
Why didn’t I get the login email?
If you do not see your login email it may have been sent to your SPAM folder, so check there first.
If you can’t find the invite email, you can use the following URL to access your account: https://online.caliper.com/MAS-000-XXX-000-XXX
Note: Enter your Maptitude online serial number in place of “MAS-000-XXX-000-XXX” in the URL. Please send an email to sales@caliper.com if you do not know your serial number.
How can I reset my password?
If you have forgotten your password, you can go to File>Share>Upload to Maptitude Online in Maptitude desktop or access your Maptitude Online account URL and press the “Forgot Password?” button.
Why am I getting a ‘You do not have access to this account’ message?
Please check to make sure:
- The Maptitude Online account URL you entered in your browser is correct.
- The email address that you entered in the login page is the same one that the password reset email was sent to.
Why am I getting a ‘The account administrator’s Maptitude Online subscription expired’ message?
This means that your account has expired, and the Maptitude Online account administrator needs to renew their subscription.
For instructions to renew your subscriptions, please see the Maptitude learning article on renewing your subscription.
Additional Help Resources:
- For additional guidance on uploading your own data in Maptitude Online, please see the tutorial article or the tutorial video on mapping your own data in Maptitude Online.
- For more help on the functionality in Maptitude Online, please see the Maptitude Online Help.